Accor

Accor Vacation Club currently have a key opening for our:

 

Member Services & Communication Coordinator

 

Our Member Services Department is seeking an energetic and experienced professional to join their team. The successful person will be a team player and passionate about customer service. You will also need to have the skill and experience to communicate company's core messages to targeted external and internal and/or global audiences and business units.

 

Work Location:

Nusa Dua - Bali

 

Responsibilities:

·         Assist Members with enquiries and concerns via telephone, email or letter 

·         Respond to written and verbal complaints and escalated emails

·         Work with the team to ensure that service and information to Club Members is imparted in a timely, accurate and professional manner 

·         Assist Manager in managing property and supervision of rooms

·         Assists in the development and implementation of communications programs

·         Liaise with Communications Department in Australia in relation to the communications design and approval.

·         Administering website and its contents

·         Deliver effective and entertaining Member Education Workshops and Member Events to large groups in accordance with an agreed schedule 

·         Assist with the administration and represent the company as the Host at Member events and activities 

·         Completion of any other tasks that maybe assigned by Manager from time to time

 

Requirements:

·         A minimum of 2 (two) years experience in a Customer Service environment and/or Hospitality Industry (Front Desk/GRO/GSR) and/or Public Relations

·         Marked ability to coordinate and implement communications strategies and to manage projects and/or to deliver training sessions to Members in a public, group forum

·         Service oriented and must have a strong dedication to customer satisfaction 

·         Result oriented with strong personal drive

·         Energetic, self motivated, attention to detail and confident

·         Proactive, honest, with good communication skills and team attitude

·         Able to work hard in high pressure environment and flexible with working hours

·         Computer literate

·         Excellent in spoken and written English

 

If you have what it takes and a proactive nature please send your comprehensive resume, expected salary and recent photograph to:

 

bali.recruitment@accorvacationclub.com.au

Come and join Accor's fast growing Vacation Club in South East Asia!

 

ONLY SHORTLISTED CANDIDATE WILL BE CONTACTED